Tennessee CapTel Customer Support
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
This is to let you know that Tennessee CapTel
service will end after October 31, 2024.
TN residents discuss your options by calling
CapTel Customer Service at 888-269-7477.
Download CapTel FlyerTennessee CapTel Manager
Headshot of Angela Officer
Angie Officer
Sr. Program Manager
Tennessee CapTel Service
angela.officer@t-mobile.com
703-592-4906 (Voice)
Tennessee Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
5 Options:
1. Online Chat
2. Press the blue button labeled
“Cust Serv” on the CapTel
phone or call:
3. English: 888-269-7477
7 days, 24 hours
4. Spanish: 866-670-9134
Monday-Friday, 9:00 am – 6:30 pm
5. Email: captel@captel.com